We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with the products received, we offer a straightforward return and refund policy to ensure your shopping experience is worry-free.

Return Policy

1. Eligibility for Returns

• Products must be returned within 30 days from the date of receipt.
• Items must be in new condition, unused, and include all original packaging, accessories, and tags.
• Certain items, such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases, are not eligible for return.

2. Process for Returns

• Step 1: Contact our customer support team at support@titodecor.com to initiate a return. Provide your order number, the item(s) you wish to return, and the reason for the return.
• Step 2: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
• Step 3: Pack the item(s) securely in the original packaging, including the return form and RMA number.
• Step 4: Ship the item(s) to the address provided by our customer support team. You are responsible for the return shipping costs.

3. Inspection and Approval

• Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria.
• If the return is approved, we will process your refund or exchange as per your preference.

Refund Policy

1. Refund Methods

• Refunds will be issued to the original payment method used during the purchase. If this is not possible, we will issue store credit for the amount of the refund.

2. Refund Processing Time

• Please allow up to 5-7 business days for the refund to be processed after the return has been approved and the item(s) have been inspected.
• Depending on your payment provider, it may take additional time for the refund to be reflected in your account.

3. Non-Refundable Items

• Certain items are non-refundable and cannot be returned. These include, but are not limited to, perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

4. Shipping Costs

• Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.

Exchanges

1. Eligibility for Exchanges

• Items must meet the same criteria as returns to be eligible for exchange.
• Exchanges are subject to product availability.

2. Process for Exchanges

• Contact our customer support team to initiate an exchange. Follow the same process as returns.
• Once the returned item is received and inspected, we will ship the exchange item to you.

Contact Us

If you have any questions or need further assistance with returns or refunds, please contact our customer support team:

Email: support@titodecor.com

Support 24/7